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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Are your products safe and approved?

Yes, all of our health and household products are sourced from trusted suppliers and meet safety and quality standards. We only sell products we’d feel confident using in our own ho

2. What if I receive a damaged or incorrect item?

We’re very sorry if that happens! Please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund — no hassle, no stress.

3. How can I be sure this website is secure?

Healovia uses advanced encryption and secure payment gateways to protect your personal and payment information. Your data is safe with us.

4. How fast is delivery and how do I track my order?

We ship within 24–48 hours of receiving your order. You’ll receive a tracking number by email as soon as your order is dispatched so you can follow it every step of the way.

5. What is your return and refund policy?

We offer a 7-day easy return policy. If you’re not satisfied, simply return the unused item in original packaging and get a full refund — no questions asked.

6. Can I cancel or modify an order after placing it?

Yes — if your order hasn’t been shipped yet, you can cancel or modify it by contacting our support team via email or phone.

7. How do I know which products are best for me?

Each product page includes detailed descriptions, benefits, usage instructions, and customer reviews to help you make informed choices. Still unsure? Reach out — we’re happy to help.

NEED TO KNOW ANYTHING?

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